Job DescriptionJob DescriptionJob Title: Customer Service Representative (CSR)
Location: Fort Collins, CO
Pay: $17.00 per hour
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Position SummaryAdecco is seeking a detail-oriented Customer Service Representative (CSR) to support our client in managing and booking transportation services. The CSR will handle trip reservations, document activities accurately, and provide excellent customer service for drivers, staff, and clients.
Essential Functions- Reservation Management:
- Book trips using various systems, including Dial-a-Ride, RouteMatch, and ModivCare.
- Collect and log accurate trip details such as customer name, contact information, origin/destination, and special accommodations.
- Confirm fare details and process payments if needed.
- Customer Support:
- Provide courteous and professional communication with drivers, staff, and customers.
- Assist with eligibility testing for trip approval as required.
- Documentation and Reporting:
- Accurately record all activities, incidents, and special situations during shifts.
- Monitor daily reservations and trip details for accuracy.
- Track and report vehicle issues, accidents, or service delays.
- Communication and Monitoring:
- Answer phones and respond to inquiries or changes as needed.
- Keep records of vehicle changes, driver updates, and special account requirements.
- Assist with urgent transportation needs such as hospital discharges or special accounts.
What We’re Looking For- Strong organizational skills and attention to detail.
- Exceptional communication and customer service abilities.
- Ability to adapt to dynamic situations and resolve issues promptly.
- Familiarity with reservation systems like Trapeze, RouteMatch, or similar tools is a plus.
Why Work Here?- Competitive pay at $17.00 per hour.
- Opportunity to work with a reputable Adecco client.
- Gain valuable experience in transportation coordination and customer service.
Don’t wait—APPLY NOW to join this dynamic and rewarding role! This job posting will expire on 1/20/25.
Equal Opportunity Employer
Pay Details: $17.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
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