Job DescriptionJob DescriptionWe are currently seeking a Datacenter Technician to be based in specific field locations in support of the company’s end customers as they deploy and maintain servers. The ideal candidate for this role balances technical skills, attention-to-detail, customer focus while following and establishing processes.
RESPONSIBILITIES AND ESSENTIAL FUNCTIONS
Scope:
• Respond to service tickets for servers in customer datacenters in a timely manner
• Keep parts lockers up to date and properly stocked at all times
• Troubleshoot and triage server failures to determine the most efficient path to getting a server back online for the customer
• Track server fleet health and validate that the company is always exceeding customer requirements for total servers online
• Provide consistent, detailed feedback to the engineering team on failures, serviceability of servers, and integration with the datacenter
• Apply firmware and BIOS updates as needed using company engineering-approved tools
• Comply with all datacenter safety, security, and operational protocols at all times
• Be an outstanding representative at all times
JOB REQUIREMENTS
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge and skills:
• Ability to identify hardware failures and work within the limits of a defined process to get hardware running or replace entire servers
• Ability to regularly lift and move server systems that weigh up to 70lbs
• Fanatic attention to detail. Accuracy in inventory, trouble tickets, asset tag updates, wiring plans, etc. is essential to the customer and is critical to this role
• Linux terminal basic experience
• Windows CMD basic experience.
Competencies
• Demonstrated strong ownership, self-motivation and ability to work autonomously
• Ability to work successfully with geographically dispersed teams
MINIMUM QUALIFICATIONS
Education:
• Degree in a computer-related field. Bachelor’s Degree preferred or 2 plus year of equivalent experience. Computer science, electrical engineering, telecommunications, or related discipline
• CompTIA A+ Certification
• CompTIA Server+ Certification
• MCP/MCSE Certification a plus