Serve as the main point of contact for the assigned members regarding their benefits package, including permanent life benefits, and providing education on the additional benefits they are entitled to that will help their family
Provide timely and accurate information to the members regarding their benefit options, eligibility criteria, and enrollment procedures
Assist members with resolving benefit-related issues and concerns in a professional and efficient manner
Conduct zoom calls to be establish a relationship with the member and compete their enrollment
Stay up-to-date on changes and updates to company benefits policies and procedures
Work closely with home office to address any issues or concerns that may arise
Participate in benefits fairs and other employee engagement activities to promote benefits awareness and utilization