Teller

Who We Are:

We named our Company Verus because it is loosely translated Latin for right. Our philosophy is do the right thing: do right by our community, do right by our shareholders, do right by our employees, and do right by our customers. Following this simple philosophy we have grown the bank into one of the premier community banking franchises in this market, and in fact one of the strongest in the state and the nation. At its roots, a community bank is worth nothing more and nothing less than its relationships: relationships with clients, employees, shareholders and the community.

What's in it for you:

• Competitive pay range from $19 - $23 per hour depending upon experience
• 401K match eligible after one year of service
• Medical/Dental/Vision/Life/Disability plans with FSA and HSA options
• Paid time off and paid holidays
• Employee Assistance Program

Seeking a positive, outgoing, professional team player to join our Teller staff at VBOC!

Full-time position, 40 hours per week, schedule availability Mon-Fri 8AM-6PM, NO Saturday hours!

Previous banking experience preferred.

JOB DESCRIPTION

JOB TITLE: Teller

EMPLOYER: Verus Bank of Commerce

DEPARTMENT: Operations

REPORTS TO: Chief Operations Officer

EFFECTIVE DATE: May 17, 2022

SUMMARY: Tellers are responsible for providing exceptional service to customers while performing a variety of paying and receiving functions for deposit and loans; strives to retain present customers and develop new business by extending professional, courteous, and efficient service and suggesting additional services and products to serve customers’ needs.

DUTIES AND RESPONSIBILITIES:

• Processes customer transactions including but not limited to deposits,

withdrawals, checks, selling and redeeming bonds; ensures all necessary information is in place prior to completing transaction

• May open new accounts including but not limited to checking, savings, certificate,

and money market.

• Ensures completion of customer transactions in a timely and courteous manner;

provides customers with account balance information and receipts.

• Establishes and maintains customer records and files.
• Performs required maintenance on customer accounts.
• Responds to customer inquiries regarding their accounts or company

products/services in a professional and courteous manner.

• Responds effectively to customers requesting to close their accounts,

determining the reason and offering possible alternatives.

• Effectively identifies and responds to customers’ needs.
• Reconciles checks and cash in drawer at shift completion.
• Maintains working knowledge of all company products and/or services.
• Prepares reports and correspondence as needed.
• Performs other duties as assigned by supervisor.

QUALIFICATIONS:

• One to two years related experience or equivalent.

• Excellent customer service skills.

• Excellent verbal and written communication skills.

• Proficient on Microsoft Office products, core application and teller system

• Commitment to excellence and high standards.

• Strong organizational skills; able to manage priorities and workflow.

• Ability to work independently and as a member of the team

• Ability to understand and follow written and verbal instructions

• Professional appearance and demeanor

• Ability to perform diversified clerical functions and basic accounting procedures.

• Ability to effectively communicate with people at all levels and from various backgrounds.

• Must be able to speak, read, write, and understand the primary language(s) used in the workplace.

• Bilingual skills a plus.

• Acute attention to detail.

• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

COMPETENCIES:

• Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills--Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Quality Management--Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Organizational Support--Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Professionalism--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality--Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity--Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Attendance/Punctuality--Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Approaches and Ideas; Presents ideas and information in a manner that gets others' attention.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently required to use standard office equipment

• Frequently required to stand
• Frequently required to walk
• Frequently required to sit
• Frequently required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually required to read technical information and use a keyboard
• Occasionally required to lift/push/carry items 25 pounds up to 50 pounds

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Verus Bank of Commerce is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state or local law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.